Crisis manager who inspired ‘Scandal’: My No. 1 tip for gaining respect after making a mistake

February 26, 2025

Crisis manager Judy Smith, the real-life inspiration for Scandal, shares her top advice for earning respect after a mistake: admit it early instead of hoping it stays hidden. Drawing on decades counseling presidents, Fortune 500 leaders, and high-profile figures, she explains why prompt ownership, a clear apology, and a solutions mindset tend to preserve credibility. The article also spotlights a well-known corporate example that illustrates how sustained accountability can outperform “say sorry once and move on.” Read the full CNBC Make It article for the complete guidance, quotes, and case details.