The Drum sat down with crisis manager Judy Smith at Cannes Lions to explore what brands can learn from the real-life inspiration behind Scandal’s Olivia Pope, and the throughline is clear: today’s risk environment moves faster, hits harder, and is inseparable from culture – so leaders need sharper situational awareness, real preparation, and the discipline to listen before they react; Smith shares how she helps executives identify their “nightmare scenarios” before they happen, why some controversies require a response while others are best met with strategic restraint, and what credibility looks like when a brand genuinely misses the mark.