Fast Company sought out crisis manager Judy Smith ( the real-world inspiration behind Scandal’s Olivia Pope ) to unpack what the CrowdStrike outage reveals about high-stakes leadership when the world is watching; drawing on decades advising world leaders and Fortune 500 CEOs, Smith highlights the pivotal decisions that shape trust in the first hours, the communication traps that can intensify backlash, and the practical steps organizations should take to restore confidence and reduce future risk; read the full article on Fast Company for her complete analysis and recommendations.